Frequently Asked Questions

Everything you need to know about shopping with Cozyllio

What are your shipping times and costs?

We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days, and delivery usually takes between 5-7 business days depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your shipment's progress.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return any unused item in its original packaging within 30 days of delivery for a full refund.

Which payment methods do you accept?

Cozyllio accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you ship internationally?

Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

How do I contact customer support?

Our team is here to help! You can reach us via email at [email protected] or through our live chat available on the website from Monday to Friday, 9 AM to 5 PM EST.